About Us

 

 

Amgtel

AmgTEL has been providing VoIP telephone service for over 10 years.

Our technology services business, call centers and residential customers worldwide.

Portability and ease of use are just two of the reasons customers turn to AmgTEL again and again.

We provider business continuity/hurricane preparedness services.

We compete with traditional services, offered by AT&T and Verizon with the same features at half the price and more.

Our unlimited world calling plan offers unlimited calling to over 100 countries for one flat price.

Our most basic plans offers over 30 premium features, including Call Waiting, Call Forwarding, Call Hunting, Visual Voice Mail, Voice Mail, Voice Mail email delivery to name a few.

AmgTEL is a Florida based corporation, calling Hollywood Florida its home.

AmgTEL is a registered mark of Amgentech, Inc.

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  • Privacy Policy

     

    Privacy Policy

    This privacy notice discloses the privacy practices for www.amgtel.com. This privacy notice applies solely to information collected by this AmgTEL website. It will notify you of the following:

    • What personally identifiable information is collected from you through the AmgTEL, LLC. website, how it is used and with whom it may be shared.
    • What choices are available to you regarding the use of your data.
    • The security procedures in place to protect the misuse of your information.
    • How you can correct any inaccuracies in the information.

     

    Information Collection, Use, and Sharing

    AmgTEL, LLC. are the sole owners of the information collected on this site. AmgTEL, LLC. only has access to/collect information that you voluntarily give us via email or other direct contact from you.

    AmgTEL, LLC. will not sell or rent this information to anyone.

    AmgTEL, LLC. will use your information to respond to you, regarding the reason you contacted us.

    AmgTEL, LLC. will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

    Unless you ask us not to, AmgTEL, LLC. may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

     

    Your Access to and Control Over Information

    You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our AmgTEL, LLC. website:

    • See what data AmgTEL, LLC. Has collected about you, if any.
    • Change/correct any data AmgTEL, LLC. has about you.
    • Have us delete any data AmgTEL, LLC. has about you.
    • Express any concern you have about our use of your data.

     

    Security

    AmgTEL, LLC. take precautions to protect your information. When you submit sensitive information via the AmgTEL, LLC. website, your information is protected both online and offline.

    Wherever AmgTEL, LLC. collects sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your AmgTEL, LLC. browser, or looking for “https” at the beginning of the address of the AmgTEL, LLC. page.

    While AmgTEL, LLC. uses encryption to protect sensitive information transmitted online, AmgTEL, LLC. will also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which AmgTEL, LLC. stores personally identifiable information are kept in a secure PCI-compliant environment.

    If you feel that AmgTEL, LLC. are not abiding by this privacy policy, you should contact us immediately via telephone at 844-AMGTEL-5 or via email or info@amgtel.com

     

  • Terms and Conditions

     

    Terms and Conditions

    This site is owned and operated by AmgTEL, LLC ("we", "us", "our" or "AmgTEL"). AmgTEL, LLC provides its services to you ("Customer", "you" or "end user") subject to the following conditions.

    If you visit or shop at our website or any other affiliated websites, you affirmatively accept the following conditions. Continued use of the site constitutes the affirmative agreement to these terms and conditions.

    AmgTEL reserves the right to change the terms, conditions and notices under which the AmgTEL sites and services are offered, including but not limited to the charges associated with the use of the AmgTEL sites and services.

    1. Electronic Communications

    1.1. When you visit AmgTEL’s websites or send Email to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by Email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    2. Copyright

    2.1. All content on this site, such as text, graphics, logos, button icons, images, data compilations and software, is the property of AmgTEL and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of AmgTEL and is protected by international copyright laws. All software used on this site is the property of AmgTEL and is protected by international copyright laws.

    3. Services & Conditions

    3.1. AmgTEL shall not be held liable for any delay or failure to provide service(s) at any time. In no event shall AmgTEL, its officers, Directors, Employees, Shareholders, Affiliates, Agents or Providers who furnishes services to customer in connection with this agreement or the service be liable for any direct, incident, indirect, special, punitive, exemplary or consequential damages, including but not limited to loss of data, lost of revenue, profits or anticipated profits, or damages arising out of or in connection to the use or inability to use the service. The limitations set forth herein apply to the claimed founded in Breach of Contract, Breach of Warranty, Product Liability, Tort and any and all other liability and apply weather or not AmgTEL was informed of the likely hood of any particular type of damage.

    3.2. AmgTEL makes no warranties of any kind, written or implied, to the service in which it provides.

    3.3. AmgTEL provides both prepaid and monthly services only. You must keep a positive balance to retain prepaid services with AmgTEL. You must pay all negative balances immediately. Customer agrees to keep a positive balance in customer’s account at all times and agrees to pay the rate in which the customer signed up for to all destinations. Customer agrees to pay any and all charges that customer incurs while using AmgTEL’s service.

    3.4. AmgTEL services are not intended for use as a primary telephone source for business or residential users.

    3.5. AmgTEL unlimited local DID (US, PR & CA) packages are intended for residential use only. AmgTEL unlimited DID packages include the use of 2 simultaneous channels and include a maximum of 3000 in/out bound minutes per month.

    3.6. AmgTEL does not allow calls originating from Payphones to toll free numbers on its network.

    3.7. Directory assistance (411) is not available on all AMGTEL phone plans.

    3.8. At AmgTEL’s sole discretion, you may incur a port away fee for any DID number(s) leaving AmgTEL’s network as this is a pass-through charge from AmgTEL’s underlying carrier(s).

    3.9. All calls placed through AmgTEL’s to network to US48/CA destinations are billed at 1 minute increments unless otherwise stated.

    3.10. Use of AmgTEL’s services for telemarketing, broadcast faxing, delivery of unauthorized or unsolicited advertising, promotional materials or solicitations is strictly prohibited. Failure to abide by these terms will result in immediate account termination.

    3.11. Customer agrees to the exclusive jurisdiction of the courts of Broward County in the state of Florida in the United States of America for any and all legal matters.

    3.12. Violation of any state or federal laws or laws for any other competent jurisdiction may result in immediate account termination and/or disconnection of the offending service.

    3.13. AmgTEL reserves the right to terminate service at any time with or without notice; especially if Customer is found to be in violation of AmgTEL’s Terms & Conditions or AMGTEL's reasonable usage statement. You agree that AmgTEL shall not be liable to you or to any third party for any modification, suspension or discontinuance of service.

    3.14. Due to the nature of this industry and high credit card fraud rate, AmgTEL reserves the right to request the following documentation for verification purposes; A copy of the credit card used to establish the account along with valid photo identification such as a Passort, Drivers License or other Government issued identification.

    4. Product Configuration

    4.1. AmgTEL services are not intended for the novice user. AmgTEL does not offer technical assistance for third party devices. This includes PBX Servers/Switches, IP Phones and ATA Adapters.

    4.2. We do provide preconfigured ATA phone adapters to use the AmgTEL service.

    5. Refund Policy

    5.1. We offer full refunds on remaining pre-paid balance upon request for all payments made within 60 days. We do not offer refunds for monthly subscriptions such as Local DID’s or Toll Free numbers. There will be no refunds for one-time/setup fees. (custom toll free numbers)

    6. Site Policies, Modification & Severability

    6.1. We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

    7. General Complaints

    7.1. Please send reports of activity in violation of these Terms & Conditions to info@AmgTEL.com. AmgTEL will reasonably investigate incidents involving such violations. AmgTEL may involve and will cooperate with law enforcement officials if any criminal activity is suspected. Violations may involve criminal and civil liability.

    e911 Terms & Conditions

    Definitions

    911 Emergency call service typically used for delivering emergency calls to a public safety access point.

    PSAP Public Safety Answering Point

    VoIP Voice over IP

    e911 Terms & Conditions

    Due to recent pursuant FCC rulings and regulations, All customers who are using AmgTEL services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.

    Enhanced 911, the portion of our 911 service which delivers physical address information to your local PSAP is not guaranteed. It is possible that your physical address information may not be passed to the PSAP dispatcher. On occasions such as this you will be required to give the dispatcher the location of your emergency in order to receive emergency service assistance.

    Enhanced 911 service is not available to every location within the United States at this time. For locations e911 is not currently available; You will be required to announce the location of your emergency to the PSAP dispatcher.

    Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will complete. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable. AmgTEL will do everything within their power to prevent service outages within it’s network.

    We have added an extension to our network which all AmgTEL users may call to test their Caller ID value. At any time, you may test your outbound caller ID value by dialing ’811′ through our network.

    By using AmgTEL’s Enhanced 911 service, Customer agrees that AmgTEL, it’s contractors, executives, members, customers, agents, employees, carriers, 911 providers, and any anyone else associated with AmgTEL is not held liable for emergency calls failing, even if it is determined that it is the fault of AmgTEL or it’s associates. Customer further agrees that they will notify their Customers, contractors, agents, employees, associates, shareholders, partners, and anyone who may use the AmgTEL 911 service of our limitations and make Customers agree to not hold AmgTEL or Customer liable.

    Customer will be charged a regulatory recovery fee of $2.49 per month for each DID submitted to the e911 database. This fee is non-refundable.

     

  • Reasonable Usage Statement

     

    Reasonable Use Policy

     

     

    This Reasonable Use Policy ("Policy") has been created as a guide for AMGTEL customers to understand the intended and permissible uses of our service, and to prevent exploitation, fraud, and abuse of its unlimited calling plans and features. This Policy is based upon the relevant provisions in our Terms of Service and is applicable to all our services. Our Terms of Service are located at http://www.amgtel.com/terms-and-conditions for our residential and small business services.

     

     

    Normal, Reasonable Residential Use

     

     

    Our service is a single (and not extended or multi-) family residential voice service. Our service offerings have been tailored and our technology customized to alert us to usage beyond what we define as single family usage. "Unlimited" refers to that type and level of usage. "Typical" refers to the calling patterns of at least 95% of our customers on a particular calling plan. Normal residential traffic profiles and utilization do not include business line or trunk class of service levels that may arise from business, multiple or extended family, community or fraudulent use. "Unlimited" does not refer to those types and levels of usage. Telephone utilization that is indicative of, or arising from, impermissible business, multiple family, community or fraudulent use, as outlined herein, on a residential class of service line may create network congestion that will manifest itself in increased busy signals for themselves and others.

     

     

    AMGTEL’s residential unlimited service plans and features are only for single (and not extended or multi-) family residential (or personal, non-commercial) or co-branded use only. This means that only the account holder, residential family members and those registered as users with AMGTEL’s residential unlimited service plans are allowed to use the service. Residential family members include your immediate family who reside in your personal residence - e.g., spouse, domestic partner, parents and/or children.

     

     

    Normal, Reasonable Business Use

     

     

    Our unlimited small and home business service plans and features are for normal small or home business use. Normal, reasonable use on business plans must be in accordance with this Reasonable Use Policy, our Terms of Service and consistent with the types and levels of usage by typical customers on the same  small or home business calling plan. Unauthorized or excessive use beyond that normally experienced by typical small or home business customers may create network congestion that will manifest itself in increased busy signals for themselves and others, and may result in service termination.

     

     

    Impermissible Use(s)

     

     

    AMGTEL evaluates customer usage in comparison to typical levels of permissible usage engaged in by legitimate customers (residential use under residential service plans, small business use under small business service plans).

     

     

    Each of the following is impermissible under AMGTEL’s residential unlimited plans and considered outside of normal single (and not extended or multi-) family residential (or personal, non-commercial) use:

     

     

    by or for others who do not live with you.

    operating a business, even if operating from the residence

    operating any other enterprise, including not-for-profit or governmental

    operating a call center

    resale to others

    auto-dialing or fax/voice blasts

    telemarketing

    without live dialog, including use as a monitor, intercom or for transcription purposes

     

    Over 95% of AMGTEL’s residential unlimited calling plan customers use less than 2900 minutes per month and do not have any unusual usage patterns in terms of unique numbers called, high call forwarding/transferring usage and so on. A customer's aggregate usage may be considered outside of normal use if it exceeds 3000 minutes per month IN COMBINATION with one or more of the following, including, but not limited to, excessive:

     

     

    unique numbers called;

    call lengths;

    call forwarding/transferring;

    conference calling;

    short duration calls;

    number of calls made during a month,

    number of calls made to a conference calling service during a month;

    number of calls made during business hours;

    number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or

    other abnormal calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy

     

    Based on such a combination, AMGTEL may determine that abnormal, unreasonable or impermissible usage is occurring when compared to typical customers on the same calling plan, and may take appropriate steps described below to enforce this Policy and the Terms of Service ("AMGTEL’s Rights").

     

     

    We may also determine that abnormal, unreasonable or impermissible usage is occurring, and may take appropriate steps described below even if the number of minutes used is not excessive, when a customer's calling patterns during more than one month reflect excessive:

     

     

    unique numbers called;

    call lengths;

    frequency of call forwarding/transferring;

    conference calling;

    short duration calls;

    number of calls made during a month;

    number of calls made to a conference calling service during a month;

    calls made during business hours;

    number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or

    other calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy

     

    For Lawful and Appropriate Purposes Only; AMGTEL’s Rights

     

     

    You may not use our service or devices in any way that is illegal, fraudulent, improper or inappropriate. You may not use any automated means to manipulate our service or use our service to violate any law, rule, regulation or any third party's intellectual property or personal rights.

     

     

    We reserve the right to review your account and take further action, including, but not limited to, immediate suspension of your service if account usage is beyond normal standards for typical customers on the same calling plan, impermissible or detrimental to other customers' ability to use the service or adversely affects our operations. We may assess abnormal usage based on comparisons to the usage patterns and levels of our other customers on the same plan(s). If we determine that you are engaging in abnormal or impermissible usage, we will use commercially reasonable efforts to inform you and may provide you with the opportunity to correct the improper usage. If we afford you the opportunity to correct your abnormal usage patterns and you fail to immediately conform to normal use, we may exercise our right to transfer your service to a more appropriate plan, charge applicable rates for that plan, implement other limitations or suspend or terminate your service with or without notice. If we believe that our service has been used for an unlawful purpose, we may immediately terminate your service with or without notice and/or forward the relevant communication and other information to the appropriate authorities for investigation and prosecution. We reserve all of our legal rights.

     

     

    Changes

     

     

    Amgentech, Inc. reserves the right to change this Policy at any time. Changes shall become effective when a revised Policy is posted to AMGTEL’s websites.