FAQ Knowledge Base:
Digital Phone Service Overview:
What is AMGTEL Digital Phone Service?
AMGTEL Digital Phone Service uses your high speed Internet connection (DSL or Cable) to make telephone calls, saving you money compared to traditional phone service. The service includes: Unlimited calling within the U.S., Puerto Rico and Canada. Low calling rates to hundreds of international destinations not included with your calling plan Option to transfer your existing phone number or AMGTEL can provide you a new phone number All traditional calling features like Voice Mail, Call Waiting, Caller ID and more!
What are the requirements of the AMGTEL Digital Phone Service?
Digital phone service requires a wired high speed Internet connection with a minimum continuous available download and upload speed of 128 kbps.
AMGTEL recommends utilizing your current Internet Service Provider’s speed test site, if available or AMGTEL's speed test.
Can I keep my existing telephone number?
Can I select a new telephone number?
Do I have to buy special equipment for AMGTEL Digital Phone Service?
When you sign up for AMGTEL Digital Phone Service, you will receive an AMGTEL Phone Adapter. The phone adapter will afford you the ability to make phone calls using your Internet connection, saving you money! With the AMGTEL Phone Adapter, you can continue to use your existing telephone.
Does AMGTEL Digital Phone Service work the same as my regular phone service?
Once you are connected, pick up your phone and use it just like you do today. The person you're calling doesn't need to have AMGTEL Digital Phone Service or an Internet connection. He or she just needs telephone service. And your phone rings when someone calls you, just as it always did. You're just connecting it to AMGTEL Digital Phone Service instead of your former telephone company.
Can I make International calls with AMGTEL Digital Phone service?
Yes. To make an international call, dial 011 + (country code) + phone number. Calls placed to countries included in the standard plans Unlimited World Plan are not charged to you. Calls to other International locations are billed at rates competitive with other major providers. There are no changes to how you make international calls with AMGTEL Digital Phone service! Just dial as you normally would. For a complete list of international rates, please click here.
Can I use my existing telephone jacks with AMGTEL Digital Phone Service?
AMGTEL recommends connecting a cordless phone system to your phone adapter. You can then locate extensions throughout your house without making any wiring changes. For most AMGTEL Digital Phone Service customers, this is the preferred solution.
Can I transfer my telephone number to another provider?
A telephone number can be transferred to another carrier that provides traditional or digital phone service. In order to successfully transfer your existing telephone number, your AMGTEL Digital Phone Service must be active. Once AMGTEL receives the transfer request directly from the carrier, AMGTEL will automatically cancel your digital phone service and apply any applicable disconnect fees.
Does AMGTEL Digital Phone Support Faxing?
Does AMGTEL support TiVo boxes, DIRECTV boxes or Alarm Systems?
Some are support others are not, this is a best effort service, you will need to consult with your equipment vendor or provider for more information.
Will the digital hone Service interfere with my current Internet?
No. AMGTEL Digital Phone Service routes your incoming and outgoing voice and video calls right alongside the data being sent to or from your computer. Therefore, you can use your high speed Internet connection for more than just web surfing. You can make and receive calls while you use your computer to access the Internet, as well as when your computer is off or not connected to the Internet. AMGTEL uses advanced audio compression techniques to minimize the data traffic caused by calls and maximize the bandwidth available for your other Internet traffic.
Can I use my computer when I’m on the phone?
Using AMGTEL Digital Phone Service doesn't affect your computer usage. Continue to surf the web or send and receive email with no problem while you’re talking on the phone. Your computer does not need to be running for AMGTEL Digital Phone Service to work. Our Digital Phone Service uses your Internet connection, not your computer.
How will I be charged for my AMGTEL Digital Phone Service?
At the time of order, your payment method will be billed for all applicable charges including: Equipment Charges (Phone Adapter) Shipping and Handling charges Activation Fee (if applicable) Applicable taxes on equipment
What payment options are available with AMGTEL Digital Phone Service?
AMGTEL Digital Phone Service requires an automatic payment withdrawal from a credit/debit card, checking account or PayPal.
How will I be billed for my AMGTEL Digital Phone Service each month?
AMGTEL Digital Phone Service requires an automatic payment withdrawal from a credit/debit card, checking account or PayPal. Your monthly fee, including taxes and surcharges, will be automatically deducted from your chosen payment method on the same date each month. This payment method can be changed at any time by logging in to My Account. *Taxes and surcharges are calculated based on service address and may vary. In addition, final invoicing after disconnection may result in taxes and/or surcharges specific to the dates in which your telephone service was active up through disconnection.
What is the Regulatory Recovery Fee?
The Regulatory Recovery Fee is charged monthly to offset costs incurred by AMGTEL in compliance with inquiries and obligation imposed by federal, state and municipal regulatory bodies/governments and the related legal and billing expenses. This fee is not a tax or charge required or assessed by any government. The Regulatory Recovery Fee will apply to every telephone line assigned, including toll free and virtual numbers.
What is the Compliance Cost Recovery Fee?
The Compliance Cost Recovery Fee is used to recover costs associated with compliance of local, state and federal tax requirements, as well as those associated with anti-fraud protection, number portability, emergency 911 support and customer privacy protection. This fee is not a tax or charge required or assess by any government. The Compliance Cost Recovery Fee will apply to every telephone line assigned, including toll free and virtual numbers.
What is the FCC Regulatory Fee?
The FCC Regulatory Fee allows AMGTEL to recover costs incurred by AMGTEL from the US government to fund the administrative costs of the Federal Communication Commission (FCC). This cost applies to every telephone line assigned.
What features do I get with AMGTEL Digital Phone Service?
AMGTEL Digital Phone Service offers all the calling features you expect and more! With popular features like Voice Mail, Call Forwarding, Caller ID and Call Waiting – you can control many of these features online. During sign up you will create a username and password to log in to My Account. Experience the difference of AMGTEL Digital Phone Service today.
How do I use my features?
Simply visit the Feature FAQ for AMGTEL Digital Phone Service for instructions to managing your features. You can even activate/deactivate features through 2 digit dialing codes. See the Feature Codes document for details.
Am I able to receive collect calls with AMGTEL Digital Phone Service?
No. AMGTEL’s Service does not support 0+ calling (including without limitation, collect, third party billing or calling card calling).
How do I register my phone number on the National Do Not Call List?
What if I move? Can I move my AMGTEL Digital Phone Service to my new address?